We hope you have chosen Swan Dahabiya for your trip along the Nile River. We want to make sure that your booking process will be easy and clear. Please read all the terms carefully before booking. Once you have booked our services, it means you accept all the following conditions.
- Booking and Confirmation: Your booking will be considered confirmed when you receive an email confirmation from us. Your confirmation will have your dates of travel, itinerary, cabin category, and total cost of the journey. Please check all the details carefully. Pay attention to the correct spelling of all names; they should correspond to the guest’s passports.
- Payment Schedule: We maintain a fair and straightforward policy for payments as follows:
A 50% deposit of the total booking amount must be paid within 7 days of receiving the booking confirmation. The remaining 50% balance is to be paid at least 20 days prior to your arrival.
You are responsible for making the required payments within the stated timeframes. If you are unable to pay the amount within the applicable deadline, the booking may be affected. - Cancellation Policy
Changes can happen, and the following charges are applicable in case of booking cancellation, depending on the number of days prior to embarkation as follows:
Time Before Embarkation Cancellation Charge 90 days or more 10% of the total booking amount 89 to 60 days 25% of the total booking amount 59 to 31 days 50% of the total booking amount Within 30 days of embarkation 100% of the total booking amount Cancellations have to be notified to us in writing through email as soon as possible. The applicable cancellation period will be determined based on when the cancellation request is received. Non-use of any services due to late arrival, early departure, or unused services will not be refunded.
- Changes to Your Booking: In case you have to make any changes regarding the dates of travel or the names on the booking, kindly inform our staff as soon as possible. We will try to make the requested changes based on availability. Please note that changes requested close to the departure date may be treated as a cancellation and may be subject to the cancellation policy mentioned above.
- Changes by Us: In some cases, we may need to change the schedule of the cruise because of weather, water levels, wind conditions, local rules, or safety concerns. In such cases, we will try our best to provide you with a suitable alternative, which may include changing a stop or adjusting the cruise schedule. Such changes will be made only when necessary and with consideration for guest safety and overall travel experience.
- Travel Documentation and Visa: Each passenger must make sure that they have all the necessary travel documents, including a valid passport and a valid visa to Egypt, along with any other travel documents that may be needed. Passengers are advised to check the validity of their passports and entry requirements before traveling. We shall not be held responsible for any cases of denied entry or boarding due to inadequate travel documents.
- Travel Insurance: It is highly recommended to take comprehensive travel insurance that covers medical expenses, trip cancellation, trip delays, baggage, and personal belongings. The insurance is not part of the cruise cost and has to be arranged separately.
- Guest Health and Liability: Inform us of any medical conditions, special needs, allergies, or dietary requirements when booking so we have time to make preparations. Our guests are responsible for their health, belongings, and behavior onboard. We retain the right to deny boarding or to remove the guest from the boat if their behavior is unsafe or makes other passengers uncomfortable. In such cases, no refund or compensation will be provided.
- Children: We are pleased to welcome families to our cruises. Children should be under the supervision of adults at all times. Inform us of the ages of children when booking so we can offer you the appropriate arrangements.
- Liability: The management of Swan Dahabiya makes every effort to guarantee a safe and pleasant trip. We are not responsible for any loss, damage, injuries, delay, or inconvenience caused by circumstances beyond our reasonable control. Such circumstances include natural events, strikes, governmental actions, accidents, or actions of third-party services.
- Force Majeure: In case of circumstances beyond our control, such as bad weather, civil disturbances, health issues, or travel restrictions that prevent us from proceeding with the cruise, we will contact you immediately and discuss a suitable solution.
- Personal Information: Only the necessary information required for the purposes of managing your booking will be collected. Personal information is not sold or shared with unauthorized third parties. For further information about how we manage your personal information, please refer to our Privacy Policy.
- Updating These Terms: These terms can change from time to time. The relevant terms for your booking will be the version in effect at the time your booking is confirmed.
- Contact Us: If there are things that need clarification, please reach out to us prior to your booking.
Email: sales@swandahabiya.com
Phone: +2015 555 092 75